Receptionist

• Assist the Zoo in fostering an appreciation of wildlife and their habitats that will inspire active participation in conservation
• Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the Zoo
• Follow and adhere to all policies and procedures for their specific department and the Zoo at all times

• Answer phones and emails in a professional manner and routing messages as necessary
• Responsible for responding to customer inquiries/messages in regards to admission rates,
  hours of operations, memberships, special events, etc.
• Assisting with taking sales, payments, creating invoices, and supporting other departments with ticketing needs
• The ability to operate a robust membership system, assisting with sales, renewals, inquiries, and support
• The ability to answer a multiple phone line system in accordance to Standard Operating Procedures
• The ability to operate or be trained to operate the point of sale system (Galaxy)
• Must be comfortable with conflict resolution and de-escalation, with the ability to remain composed and attentive when interacting with the public
• Communicate effectively in both group and individual settings
• Informs Managers or Leads of customer comments, complaints, or concerns
• Perform other duties as may be assigned by the Director of Guest Services, Manager or Lead
• Assist with working, operating, and executing programming and events hosted by the Zoo

• Excellent verbal and written communication skills required
• A working knowledge of Microsoft Word and Excel preferred
• Point of Sales experience preferred
• Excellent customer service skills required
• Previous reception experience required
• Ability to contribute positively as part of a team, helping out with various tasks as required
• Bilingual is a plus

Identification: 

Two forms of official valid identification are required. Ability to pass criminal background and child abuse clearance is required.

Education: High School Diploma / Equivalent