Guest Services Lead
Title: Guest Service Lead
Department: Guest Services
Location: Elmwood Park Zoo
Experience: Required; Customer Service, Cash Handling, and Leadership Preferred
Employment Type: Seasonal (ends 12/30/2025)
Pay Rate: $17/hour
Reports To: Guest Services Management
Schedule: Must be able to work 30 – 40 hour week. Must be able to work evenings, weekends
and holidays. Schedule varies and is dependent on the event calendar, weather, and guest
attendance.
Essential Responsibilities:
- Must have operational knowledge of all Guest Services positions and responsibilities.
- Assists in overseeing the frontline operations of the department, ensuring that all
positions are running efficiently and policies are being followed. - Main point of contact for the guest services team, for questions or concerns about their
positions. - Assists with filling out the positions board and other opening and closing procedures for
the department. - Assists with drawer closeouts at the end of the shift.
- Helps to answer guest questions and concerns.
Qualification Requirements:
- This position may require prolonged standing
- Must be able to lift a minimum of 30 lbs
- Must be able to work inside or outside in a variety of weather conditions
- Must be able to work evenings and weekends for our Wild Lights program
- Bilingual is a plus
- First aid and CPR training is preferred
- RAMP Certification is a plus
- Must be at least 18 years or older
- Computer skills: Windows, Point of Sale software, Microsoft office (Excel, Word, PowerPoint)
- Ability to Multi-task and address needs in multiple areas of the Zoo
- Must be able to pass background and child abuse clearances
- Two forms of official valid identification are required