Attractions Attendant
Title: Attractions Attendant
Employment Type: Part Time – Seasonal
Department: Guest Services
Reports To: Guest Services Management
Location: Elmwood Park Zoo
Experience: Some Experience Required – Vehicle/Ride Operations, Cash Handling and Customer Service
Pay Rate: $15.00/ hour
Schedule: Must be able to work weekends and holidays. Schedule varies and is dependent on the event calendar, weather, and guest attendance.
EPZ Team Member Responsibilities:
- Assist the Zoo in fostering an appreciation of wildlife and the environment that will inspire active participation in conservation
- Assist Management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the Zoo
- Follow and adhere to all policies and procedures for their specific department and the Zoo at all times
Essential Responsibilities:
- Ability to be trained in all aspects of the zoo’s attractions, including but not limited
to the ticket sales and operation of our barrel train, carousel, and giraffe feedings - Responsible for monitoring all guests while on board any of the rides or attractions to keep the experience safe at all times
- Responsible for maintaining all safety standards and procedures to ensure safe and enjoyable attraction experiences for all guests
- Responsible for collecting and scanning tickets at each attraction location
- Responsible for verifying the legitimacy of each ticket as it is collected for proper
assignments, expiration dates, etc - Contribute to the basic daily neatness and organization of the department and other areas
- Able to keep a balanced cash drawer, collecting payments and providing correct change, and operating a point of sale system
- Assist with seasonal and special event programming
- Communicate effectively with both adults and children in both group and individual settings
- Responsible for responding to guest inquiries and directing guests to appropriate parties within the Zoo for further questions
- Informs managers of comments, complaints, or concerns
- Assist in the Guest Services Department as per business needs
- Performs other duties as may be assigned by Guest Services Management
Qualification Requirements:
- Must be at least 16 years of age
- Must have a valid Driver’s License and be comfortable driving tractors/vehicles
- This position may require prolonged standing for several hours at a time
- Must be able to lift a minimum of 30 lbs
- Must be able to work inside or outside in a variety of weather conditions
- This role is seasonal and part-time and requires availability for at least three days per week, including some nights and some holidays. Normal shifts are 9:00AM – 5:30PM with variable night shifts
- Previous ride operating experience is preferred
- Bilingual is a plus
- Identification: Two forms of official valid ID are required. Ability to pass background, child abuse and driving record clearances
