A month before your trip date, please complete the following:
Check invoice for payment date. Payments are due in full 2 weeks before your trip.
Finalize program theme with your zoo contact if your class paid for an education program.
Take a look at our teacher resources for a variety of activities, educational materials, and teaching tools to prepare your students for their visit.
Gather bins to keep lunch boxes in during your trip. Some groups bring carts to help them carry the lunches as the zoo does not have a storage space.
The week before your trip date, please complete the following:
Finalize program theme with your zoo contact if your class paid for an education program.
Keep an eye on the upcoming weather
The day of your trip date, please complete the following:
If you have scheduled an education program, confirm its location during check-in.
If you need to cancel or reschedule for any reason, contact the zoo no later than 8am the day of your trip. Please provide at least 3 possible dates when emailing to reschedule (in order of preference). If you had an education program, we cannot guarantee that there will be availability to keep it if you are needing to reschedule. If the date you wish to reschedule to does not have any availability for the education program, but is available for a regular group trip, you can reschedule your trip without the education program. Please note: there are no refunds if you reschedule without an education program.
