TICKETING Representative
Experience: Some Experience Required – Customer Service, Cash Handling, and Point of Sale
Title: Ticketing Representative
Employment Type: Part Time – Seasonal
Pay Rate: $15.00/hour
Reports To: Guest Services Management
Schedule: Must be able to work weekends and holidays. Schedule varies and is dependent on the event calendar, weather, and guest attendance.
EPZ Team Member Responsibilities:
- Assist the Zoo in fostering an appreciation of wildlife and their habitat that will inspire active participation in conservation
- Assist management in ensuring safety, cleanliness, and efficiency in all areas of the operation of the Zoo
- Follow and adhere to all policies and procedures for their specific department and the Zoo at all times
Essential Responsibilities:
- Support the overall Guest Services Department front line operation which may include – processing park ticket sales, scanning tickets, mobility fleet rentals and facilitating entry into
the park - Handle all membership sales, inquiries, and engage with park guests to promote annual membership benefits
- Facilitates guest entry and line control, including directing guests while on a vocal amplifier and public speaking
- Able to keep a balanced cash drawer, collecting payments and providing correct change, and operating a point of sale system
- Communicate effectively with both adults and children in both group and individual settings
- Must be able to enforce all entry policies and zoo rules (ticket validity, restricted items, etc.)
- Communicating with other departments regarding deliveries, meetings, experiences, and
tours - Must be comfortable with conflict resolution and de-escalation, with the ability to remain composed and attentive when interacting with the public
- Operation of point-of-sale systems
- Being attentive to all guest needs stated and implied
- Providing engaging and supportive service to all guests
- Informs managers of comments, complaints, or concerns
- Assist in the Guest Services Department as per business needs
- Performs other duties as may be assigned by Guest Services Management
- Assist with working, operating, and executing programming and events hosted by the Zoo
Qualification Requirements:
- Prior cash handling experience required
- Prior sales experience required
- Excellent customer service skills required
- Good written and verbal communication skills
- Ability to stand for long periods of time
- Ability to lift and/or move 30 pounds
- Comfortable being exposed to all weather conditions
- Must be able to pass background and child abuse clearances
- Two forms of official valid identification are required
